Knowledge Management


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Understanding Knowledge Management

Effective knowledge management reduces operational costs and improves productivity because it provides seven key benefits:. One of the biggest hurdles when implementing a knowledge management system is getting employees to embrace it. They may fear that a new system will take up too much of their time, or that sharing their knowledge will reduce the value they provide and put their jobs at risk. Or they might just be reluctant to adopt yet another new tool or process into their workflows. To be successful, you should have a goal to create a company culture that prioritizes knowledge sharing.

It should drive positive outcomes for your employees, too. When your employees understand the upsides, your chances of successfully rolling out a knowledge management program are much higher. Ready to provide your team with immediate and personalized access to internal knowledge and support?

What is Knowledge Management (KM)?

Knowledge Management. For more detail on this step as well as other useful tools you can use to increase the flow of information in your KM program, download our free ebook. Implementing a knowledge management program and improving the overall effectiveness of your organization will require significant resources and commitment. Measuring how much a KM implementation contributes to business benefits can be a challenge because it deals with intangibles.

Knowledge Management: Definition, Types & Components | toolshero

How do you know your knowledge management program is working? They involve reviewing a project after it is complete to analyze what happened. From there, you can decide what parts of the process to keep and what to change next time. As mentioned above, please check out our ebook which lists practical KM tools that can offer more detailed information on AARs and other methods:. This step is very important because it provides valuable insight into what's working and what's not.

Choosing A Tool For Knowledge Management - Work Tools #13

You can then take the necessary actions to improve quality, value, performance and compliance gaps, which will improve the overall impact of any knowledge management program. Plan to be in a state of continuous improvement with additions and enhancements being made on an ongoing basis. Making use of appropriate new tools and technologies as they become available is key to any successful KM program.

A continuous improvement approach to business activities will enable an organization to improve its competitive position either by increasing its revenue through improved relationships with customers or by achieving cost efficiencies through process improvement. Implementing a thorough knowledge management plan takes time and money, but the improvements and results are worth it, especially when risks can be minimized. Organizations who make this important investment in knowledge management often realize tangible results very quickly. They will often realize faster cycle times, enhanced efficiency, better decision-making and greater use of tested solutions across the organization.

Do you need some quick and easy knowledge management techniques you can implement NOW? Gain excitement and show real impact with these free easy-to-implement knowledge management tools. When implemented based on the right objectives, process clarification, and people incentives, KM: Taps into existing expertise and experience Enables better and faster decision making Provides highly valuable process efficiencies that eliminate redundant efforts Encourages communication of important information widely and quickly Stimulates innovation and growth Need more info on knowledge management and the types of knowledge that exist?

Why Implement KM? Step 1: Create Knowledge Management Program Objectives Before defining a process, take the time to visualize and articulate your end goals.

You should be able to: Conduct a skills assessment Identify skill gaps Establish appropriate program objectives Document the business problems that need resolution The best way to start is by writing a list of short-term and long-term objectives that address the business problems and support short- and long-term business goals.

Step 2: Prepare for Change Implementing a new knowledge management program may require changes within the organization's existing practices and shared values; changes that some employees may resist. Step 3: Define a High-Level Process Effectively managing your organization's knowledge assets means you should start to form a high-level knowledge management process that includes detailed procedures and work instructions.

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Introducing Knowledge Management

Why Risk Management Is Important. What Logistics Means. What Value Chain Really Means. Reverse Logistics Explained. By using our services, you agree to our use of cookies. Copyright Simplicable. All rights reserved.

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This material may not be published, broadcast, rewritten or redistributed. Report violations here. Establishing principles is one of the most effective actions management can take to support your knowledge management program. Your knowledge management principles will be unique to your organization.

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Knowledge Management (KM)

The following examples are a starting point. Knowledge is a Valuable Asset Knowledge management is based on the idea that knowledge is an asset that should be managed just as capital assets are managed. Explicitly stating that knowledge is a valued asset makes it clear that teams are expected to manage and protect knowledge. Knowledge is Stored in A Central Repository One of the biggest problems that knowledge management programs face is islands of knowledge.

Teams and individuals have a tendency to horde knowledge in their own makeshift repositories. This principle makes it clear that everything goes into one central repository. Your knowledge repository e. Knowledge is Retained Knowledge is retained according to organizational retention policies. Retention may be managed with a set health check criteria for knowledge.

For example, knowledge that is old, unreferenced and unused may be pruned. Knowledge is Quality Controlled Set the expectation that knowledge is quality controlled. For example, quality guidelines may state that document authorship who contributed to knowledge be captured. Knowledge is Sustained A sustainable approach to knowledge management. For example, minimizing the resources used by knowledge repositories. Knowledge is Decentralized Most knowledge management responsibilities lie with those teams closest to the knowledge.

It's a bad idea to centralize all knowledge management processes.

Knowledge is Social Knowledge that sits on a shelf has no value. The value of knowledge depends on communication and socialization. The creation, assessment, improvement and use of knowledge is largely a social process.

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